23ZERO will accept returns for up to 30 days after the item was shipped.
- Item needs to be in the original packaging
- 20% restocking fee will apply
- Due to hygiene concerns items of bedding will not be accepted for return unless they are unopened and in the original packaging
How to return an item
- Email Info@23zero.com with original order number and reason for return
- 23ZERO will issue an RMA Number to authorize return
- Returns without RMA number will be rejected
- Send item prepaid back to 23ZERO addressed as below
- Credit or refund may be issued after inspection
23ZERO Warranty and Repairs
23ZERO tests all of its products to the highest of standards to ensure they last in the most challenging outdoor conditions. We proudly take responsibility for the high quality of our range of products.
If you find that one of our products doesn’t function properly simply contact us at email@example.com stating what product you have, the purchase date ( we may need a copy in the original receipt), and issue along with a photo, and we will work with you to find the best course of action to get your product issues resolved. In the case the product is out of warranty or the damage is not covered we will provide the necessary repairs for a reasonable fee. Please understand that we will not be able to repair damage caused by unreasonable usage, or in some cases, the natural lifespan of the product.
Warranty: 23ZERO provides a One (1) or Two (2) years manufacturers warranty for Rooftop tents for the tent body and 12 months on the cover (it’s the part that suffers most in adverse weather) dep. Recovery Gear has a 12-month warranty. Warranty applies to all materials, craftsmanship, and parts but does not cover ordinary wear and tear or damage caused by improper use, storm damage, improper cleaning, and storage or accidents. The warranty is for the original purchaser and is not transferable.
WHAT IS COVERED
23 ZERO USA warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
Warranty is for the original purchaser and is not transferable, and is only available within the lower 48 states of the USA.
WHAT IS NOT COVERED
23ZERO shall not be responsible for the natural breakdown of materials and wear and tear that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, zipper wear or tabs pulled off) ), or defects caused by accident, freight damage, abuse, alteration, animal attack, storm damage, sparks, embers, fire, misuse, lack of general maintenance or improper care.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL 23 ZERO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Return freight costs
WHAT 23 ZERO WILL DO
On return of the product and inspection, we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.
HOW TO OBTAIN WARRANTY SERVICE
- Contact us via Email to info@23ZERO.com with details of the issue, The purchase date, A copy of receipt
- Send us clear images of the issue so we can identify the best method of remedy
- If returning the item an RMA number is required
- Items without RMA Number will be rejected
- Package the product for its return (we cannot be held responsible for freight damage due poorly packaged returns)
- Ship the item Prepaid back to 23zero addressed as below
If your 23ZERO product needs service or repair due to normal wear and tear, animal attack, accident, or some other reason that is not covered under the warranty we will provide the necessary service for a reasonable charge, plus shipping and handling. We require that products accepted for any repair be properly cleaned Please contact us via email info@23ZERO.com or Phone at 855-875-7755 and we will work with you to ensure the best remedy.
HOW STATE LAW RELATES TO THIS WARRANTY
This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Limited Two (2) year warranty applies to all Breezeway and Walkabout Rooftop tents, components including base, aluminum poles, ladder, fabric, and seams. 12 months on transit cover.
Limited One (1) year warranty applies to all Weekender Rooftop tents, components including base, aluminum poles, ladder, fabric, seams, and transit cover.
Limited One (1) year warranty applies to all other products.